The Instruction at 0x3f2f945e Referenced Memory at 0x00000000 the Memory Could Not Read Firefox

FlashPlayerPlugin - Application error message - "The instruction at 0x71a30000 referenced retention at 0x71a30000. The memory could not be written"

Since upgrading to Windows 8 Pro (with a downloaded upgrade, not a "clean" instal, then all my apps and settings were retained) I get the post-obit error message when starting my customised version of Firefox with several pinned tabs, or when wink content loads in an uncustomised version in some other user account, or when that version is airtight if no flash content is loaded :-

(Title) - FlashPlayerPlugin_11_5_502_110.exe - Application Mistake

(Content) - "The instruction at 0x71a30000 referenced retention at 0x71a30000. The memory could not exist written. Click on OK to cease the program"

This also happened with the 11.4.402 version prior to today'due south update.

I accept tried running the browser with add-ons disabled, and uninstalled/re-installed Firefox, but the trouble remained. Can anyone tell me what the trouble is and how to set up information technology?

Since upgrading to Windows 8 Pro (with a downloaded upgrade, not a "make clean" instal, so all my apps and settings were retained) I go the post-obit error message when starting my customised version of Firefox with several pinned tabs, or when flash content loads in an uncustomised version in some other user business relationship, or when that version is closed if no flash content is loaded :- (Title) - FlashPlayerPlugin_11_5_502_110.exe - Awarding Error (Content) - "The education at 0x71a30000 referenced memory at 0x71a30000. The retention could not exist written. Click on OK to terminate the program" This too happened with the xi.four.402 version prior to today's update. I have tried running the browser with add-ons disabled, and uninstalled/re-installed Firefox, simply the trouble remained. Can anyone tell me what the problem is and how to fix it?

Chosen solution

I have found the solution to my flash problem (see my reply to cor-el), so I promise it also answers yours.

If you have TrusteerRapport on your computer then open up Task Manager (as Ambassador), then nether processes click on each of the three Rapport entries and click cease chore for each. So run Firefox and endeavour it, I hope it solves things for you too. Be aware that, unless you uninstall Trusteer, it volition commencement upwards once again if you do a restart, and y'all will accept to repeat this step. I am almost to send a report to Trusteer asking if they are aware of this and take information technology in paw.

If you don't accept Rapport, then peradventure a similar program which runs in the browser without being a plugin or extension may be to arraign. Good luck!

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All Replies (13)

I upgraded to Windows 8 pro yesterday and it's noticeable that explorer works fine on all websites... firefox has this same error message and I've spent an hour disabling and enabling add together-ons, updating plug-ins and downgrading to final version simply information technology still has the same problem!

Help....

I upgraded to Windows 8 pro yesterday and it's noticeable that explorer works fine on all websites... firefox has this same error message and I've spent an hour disabling and enabling add-ons, updating plug-ins and downgrading to concluding version but it still has the same problem! Assistance....

I have the aforementioned problem!

I have the same problem!

Same problem here.

Same problem here.

You tin can check for problems caused by recent Flash updates and endeavour these:

• disable a possible RealPlayer Browser Tape Plugin extension for Firefox and update the RealPlayer if installed
• disable protected manner in Wink eleven.3 and afterward
• disable hardware acceleration in the Flash plugin
• downgrade the Wink thespian to version 10.three

• http://kb.mozillazine.org/Flash#Troubleshooting
• http://helpx.adobe.com/flash-role player/kb/flash-actor-113-crash-mozilla.html

Yous can check for problems acquired by recent Flash updates and try these: *disable a possible RealPlayer Browser Tape Plugin extension for Firefox and update the RealPlayer if installed *disable protected mode in Flash 11.three and later *disable hardware acceleration in the Flash plugin *downgrade the Flash thespian to version 10.iii *http://kb.mozillazine.org/Wink#Troubleshooting *http://helpx.adobe.com/flash-player/kb/flash-player-113-crash-mozilla.html

For me, the problem was with Trusteer. An update of Trusteer is bachelor which solves this issue. All okay now.

For me, the trouble was with Trusteer. An update of Trusteer is available which solves this consequence. All okay now.

Give thanks you for your response. I had already come across these suggestions but they are not relevant to my problem as they relate to bug that occur in one case the flash plugin is running, in my case the problem was that the plugin would not run. However you have led me to the actual solution through the link to the flash troubleshooting folio which I had not seen before, and I'chiliad truly grateful to you for that.

In that location is mention there of the cyberbanking security programme TrusteerRapport causing problems with wink and I did have problems before with this program when Firefox updated to v.15 (though not with flash). I stopped Trusteer and my problem disappeared!

Again thank y'all for your involvement.

Thanks for your response. I had already come beyond these suggestions but they are not relevant to my trouble every bit they chronicle to issues that occur once the flash plugin is running, in my example the problem was that the plugin would not run. Nonetheless you have led me to the bodily solution through the link to the flash troubleshooting folio which I had not seen before, and I'm truly grateful to you for that. In that location is mention there of the banking security programme TrusteerRapport causing bug with flash and I did take problems before with this program when Firefox updated to v.15 (though non with flash). I stopped Trusteer and my problem disappeared! One time again cheers for your involvement.

Chosen Solution

I have found the solution to my wink problem (see my respond to cor-el), so I hope it also answers yours.

If you lot have TrusteerRapport on your computer then open Task Manager (as Ambassador), then under processes click on each of the three Rapport entries and click end task for each. Then run Firefox and try it, I hope it solves things for you too. Be aware that, unless you uninstall Trusteer, it will start up again if you do a restart, and you volition take to echo this step. I am about to send a report to Trusteer asking if they are aware of this and take information technology in hand.

If you don't have Rapport, so perhaps a similar program which runs in the browser without existence a plugin or extension may be to blame. Good luck!

I have institute the solution to my flash trouble (see my respond to cor-el), so I hope it too answers yours. If you have TrusteerRapport on your computer then open Chore Manager (as Administrator), then nether processes click on each of the iii Rapport entries and click stop task for each. Then run Firefox and try it, I hope it solves things for you lot likewise. Exist enlightened that, unless yous uninstall Trusteer, information technology will start up over again if yous do a restart, and y'all will accept to repeat this stride. I am about to send a report to Trusteer asking if they are aware of this and have it in hand. If you don't have Rapport, then perhaps a similar program which runs in the browser without being a plugin or extension may exist to blame. Good luck!

@JFFV - Which OS are you running/country are you in?

My version of Trusteer said no updates were available. I uninstalled it, downloaded a fresh copy and tried to install it only got an error message saying my arrangement was not supported.

I'one thousand in the Great britain, running Windows 8 Pro.

@JFFV - Which Bone are yous running/country are you in? My version of Trusteer said no updates were bachelor. I uninstalled it, downloaded a fresh copy and tried to install it but got an mistake message saying my system was non supported. I'g in the UK, running Windows viii Pro.

@Gordon.Hay - I am too in the Britain and running Windows 8 Pro with firefox xvi.0.two and rapport trusteer 3.5.1207.27 (64 chip version).

@Gordon.Hay - I am also in the Great britain and running Windows eight Pro with firefox 16.0.2 and rapport trusteer three.5.1207.27 (64 scrap version).

@JFFV - Thanks for that, I accept now been able to re-install Trusteer using compatibility settings, but information technology is version 1205.xv and states information technology is up to date with no updates pending, and of class the problem with flash is nonetheless at that place.

I will now try to become the newer version you have from Trusteer.

@JFFV - Cheers for that, I have now been able to re-install Trusteer using compatibility settings, but information technology is version 1205.15 and states it is upwardly to date with no updates pending, and of form the trouble with flash is withal there. I will now try to go the newer version you have from Trusteer.

@JFFV - Well that was an annoying couple of hours. I installed the 64-fleck version, which was 1207.31 btw, and shortly afterwards restarting my calculator began to freeze up. I had to cold kicking it to get information technology going over again, but nothing would load, it froze once more, and I had to use my system recovery disc to restore it (fortunately a scheduled dorsum-up ran last night).

I uninstalled the old version of Trusteer, installed the 64-bit again, with the aforementioned upshot, catastrophe with a system paradigm restore. Needless to say I have uninstalled Trusteer altogether and run Ccleaner, and so everything is fine again.

I have emailed Trusteer iii times now and await their response, but I somehow doubtfulness I will bother with it again, unless they can convince me that the fault lies in my machine.

As a matter of interest, did yous upgrade to Win8, equally I did, or is your version a clean install?

@JFFV - Well that was an annoying couple of hours. I installed the 64-scrap version, which was 1207.31 btw, and shortly after restarting my computer began to freeze up. I had to common cold boot it to get it going again, but naught would load, it froze again, and I had to use my system recovery disc to restore it (fortunately a scheduled back-up ran last night). I uninstalled the erstwhile version of Trusteer, installed the 64-bit again, with the same result, ending with a system image restore. Needless to say I have uninstalled Trusteer altogether and run Ccleaner, so everything is fine again. I take emailed Trusteer three times now and expect their response, but I somehow dubiety I will carp with it again, unless they can convince me that the error lies in my machine. As a affair of interest, did you upgrade to Win8, as I did, or is your version a clean install?

@Gordon.Hay - Lamentable to hear nigh that. FYI I upgraded from Win7. I do not retrieve uninstalling Trusteer (I think that it was done automatically as office of the update). The consumerization of It is not a vain give-and-take - we are not but users, nosotros are too It back up... Good luck.

@Gordon.Hay - Sorry to hear most that. FYI I upgraded from Win7. I do not call up uninstalling Trusteer (I call back that it was done automatically as function of the update). The consumerization of It is not a vain word - we are not simply users, we are also IT support... Good luck.

@JFFV - Thanks for that. I will look to run across what response I get from Trusteer before I do anything else - it's a pity, because I call up it's something worth having, but information technology shouldn't exist this problematic.

@JFFV - Thanks for that. I will wait to see what response I get from Trusteer earlier I practise annihilation else - information technology's a pity, because I think it'southward something worth having, but information technology shouldn't be this problematic.

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Source: https://support.mozilla.org/en-US/questions/941414

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